Legal

Delivery Policy

How and when your new car is delivered.

Draft notice: this template is drafted to protect Ottozo's interests within Malaysian law, but has not been reviewed by a lawyer. Note that mandatory consumer rights (e.g. Consumer Protection Act 1999) cannot be excluded and override one-sided terms. Have it verified by legal counsel (and against the PDPA 2010) before relying on it.

Last updated: 2026. We arrange delivery of your new vehicle nationwide across Peninsular and East Malaysia.

1. Delivery timeline

Delivery happens after loan disbursement, registration and insurance are completed. Timelines depend on stock availability and the brand — typically a few days to several weeks. We keep you updated throughout.

2. Delivery location

We deliver to your home or a nearby authorised dealer/branch, as agreed. Some areas may require collection from the nearest hub.

3. On delivery

Please bring your IC and the registered owner must be present.
Inspect the vehicle and documents before acknowledging receipt.

4. Charges

Standard delivery within the agreed area is included. Remote locations or special requests may incur additional charges, which we will confirm in advance.

5. Contact

For delivery questions, email hello@ottozo.my or WhatsApp us.